Why can't my manager see or edit the roster?

They don't have the Can manage roster permission. Without it, the Roster tab still opens, but it shows the same read-only roster a member sees, with no way to add, edit or publish shifts. The mobile app shows them the member roster too.

To give them access:

1. Click your profile picture in the top right, then click Members.
2. Click the manager's name, then click Permissions.
3. Check that Account type says Manager or Duty Manager.

4. Under Roster, tick Can manage roster.
5. Click Update.

Note: The change shows once the manager refreshes the page on the web, or fully closes and reopens the mobile app.