How do I cancel my free trial?

FAQ

You can cancel your free trial in Settings, under Billing. If you cancel before the trial ends, you won't be charged.

  1. Click your profile picture in the top right, then click Settings.
  2. Click Billing on the left, then scroll to the bottom of the Billing & Plan tab.
  3. Under Account subscription, click Cancel account subscription.
The Billing & Plan tab scrolled to the bottom, with the red Cancel account subscription button under Account subscription. assets/imported/51000499375-1.png shows this screen with current labels, but has a Freshdesk arrow and boxes drawn on it
  1. Tick at least one reason in Quick feedback before you go?, then click Continue.
  2. Click Confirm cancellation.
Tip: If you change your mind before the trial ends, open the same tab and click Reactivate. Your trial carries on, and your card is charged when the trial ends.